In China has become a global the first car production and marketing power, tire of production scale is then is more and more big. CCTV tyre problems last year by the exposure tire earthquake, events leading role is still to restore consumer trust in and try hard. And in this incident after exposure, the number of complaints involve tyres remain high and the problem is not only exists in HanTai, jin lake mass related products, such as the bridgestone, Michelin, Goodyear, horse brand and medium-high grade tyre brand complaints also common occurance, and tire, craze, beat and abnormal wear etc is still the main complaints.
In most of the tire complaints, get a satisfactory solution case little little, many owners' rights in encountered during the vehicle manufacturers and tire manufacturer "kick ball",plastic film leading to a car owners' rights cost; Also most of the complaints in the tyre enterprise issued by unilateral "use undeserved" "appraisal result" ended in deadlock.
At present the tyres quality cause many disputes, many experts and scholars will blame the tyres for our country in the production and testing standards lagged behind, at present domestic tyre industry through the related legal laws and regulations for the 1991 former chemical company of rubber for the radial tire technology of some provisions, various data standard are far behind the developed countries level, this standard lag for enterprise "opportunistic" possible; On the other hand, is now able to provide help for car consumers of the automotive product recall supervision and management regulations, pvc shower curtainnot part of the involved, and domestic can provide authoritative test organization is also turn out liao, when problems arise each big tires to their enterprise all inspection standard for judging the enterprise foundation, it also increased consumer virtually rights difficulty.
In order to make everyone on the domestic tyre problems, to know the car complaints nets gather and share of case:
Case 1:850 yuan Michelin tyres 4 months bulge
Mr. Ban for car loaded on the value of 850 yuan/Michelin tyres, four months later, the tyres appear bulge, into the store overhaul, officials say is improper driving to hit bulge. Mr. Ban think, tires in driving process avoid contact with the collision, and four months appear bulge, and online about the problems are quite common complaints, there is reason to question the wheel itself is the quality problems. Launched by complaints, although after the car complaints nets to coordinate, but manufacturers still think bulge of man-made, such as does not recognise the need to tianjin national tires test center for testing, faced with high testing costs, the owner of the mental tired finally had to from recognize unlucky, pay replacement settles.
Case 2: yokohama tires on buying a blowout
Ms thanks to buy a particular assembly yokohama tires joint venture of intermediate car, the pickup in the afternoon front-right wheel failure occurred flat tire, tire manufacturer according to provide only photographs of is identified the quality problem, says human factors caused, refused to manage compensate. The same attitude with strong Suggestions to the owner of the national testing center of tianjin tyres for testing, but also told the owner's and testing costs 4000 yuan owners need to pay their own. Face value is much higher than the tyres testing costs, plus time, energy, thanks woman finally helpless to give up rights, own money to buy a tire.
Case 3: Michelin tyres cracking a flat
Following Mr. Tian in December 30, 2011 purchase a high-end luxury cars, 2000 km on the left rear tire crack side and a flat, because at that time in sichuan on business, Mr. Tian 2000 yuan in local at 4 S inn replace a new tire. But back to the dongguan before long, right before the tires and appear a treaty of two inch gap, then the car to Mr 4 S shops, and will be the last time the breakage of the problems appear with feedback to 4 S inn, 4 S inn said need to wait for Michelin test results to determine whether belong to quality problems. Mr. Tian says, he has engaged in plastic and rubber goods production work,pvc color film the wheels did not pass through any impact, tire side also failed to show any scratch, thus suspected tyre itself exists, and quality problems will complain to car problems complaints nets.
Then Michelin tyres feedback says: has contacted the consumer, engineers also do the tire to test, for external force caused by impact of quality problems.
Recently car complaints nets staff contact again owners know the situation, and found that 4 s shops in the reply that Michelin, active sent a dynamic balance to the owner as compensation, so Mr. Tian although to 4 s inn attitude approved, but for the practice of Michelin but bursting with YuanQi.
Example 4: bridgestone tyres two months less than bulge
Mr. Jin bought in 2011 a joint brand car, the car equipment bridgestone tyres, new car driving 3180 miles (kilometers) to the problem occurs when the bulge, many times to manufacturer complaints, manufacturer called improper use of individual consumers. In the enterprise to give the reply of the car complaints nets says, "the tire manufacturer, the problem of customers check reflect belongs to the external force causes".
But the owner of the test results to bridgestone disagreement, owner said in the testing process, the enterprise staff often to "tier countries there is no standard, some just industry standard" for the reason to persuade car owners accept test results, and argues that the owner of the so-called industry standard is bridgestone own standard, according to can't be fair and objective, therefore hope to have a third party testing institutions involved in identification.